Privacy Policy

This Privacy Policy explains how Beep Beep Casino collects, uses, stores and protects information when players visit the website, create or use an account, contact support or otherwise use our services. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be handled as described below, subject to your rights under applicable privacy requirements.

Beep Beep Casino operates under a licence issued by the Curaçao Gaming Control Board, licence number OGL/2024/452/0687, and secures all connections with Cloudflare-certified SSL encryption.

Information we collect and receive

Beep Beep Casino may collect information you provide directly, information created through your use of the website and information received from service providers involved in operating the casino. The amount and type of information collected can depend on the services you use, the checks required for your account and your communication preferences.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also keep information contained in messages, requests or other communications you send to customer support. This helps us identify your account, provide assistance, communicate important service information and maintain accurate records.

Identity and verification information

To meet account security, age and identity-check requirements, we may request verification documents or other information. This can include documents or details used to confirm identity, age, residency or the source of account activity where appropriate. Verification information is handled for checking purposes, preventing misuse and meeting applicable legal and operational obligations.

Payments and transaction records

We may handle records relating to deposits, withdrawals, wagers, account balances, promotions and other transactions. Payment information may be processed by payment providers and other specialist partners. We use transaction records to operate the account, process requested activity, investigate unusual transactions, provide support, prevent fraud and keep financial and gaming records.

Technical, device and usage data

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device information, language settings, approximate location, pages visited, access times and interactions with website features. We may also use security logs and similar information to monitor performance, protect accounts, detect suspicious activity and improve the website.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember selected settings, understand how features are used and support security or measurement activities. Some cookies may be placed by service providers working on our behalf. You can manage or restrict cookies through your browser settings. If you block or remove certain cookies, parts of the website may not work as intended.

How and why we use personal information

We use personal information only for legitimate operational, security, legal and service-related purposes. The purposes may include the following:

Creating, maintaining and administering your player account.
Providing casino services and making website features available.
Confirming age, identity and eligibility where checks are required.
Processing deposits, withdrawals and other account transactions.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting, preventing and investigating cheating, abuse, unauthorised access and other harmful or unlawful activity.
Responding to questions, complaints, technical issues and data requests.
Sending service messages about your account, security, transactions, changes to the website or other necessary matters.
Sending marketing communications where permitted and where you have provided the required consent or otherwise allowed us to do so.
Understanding website use, testing functionality, improving performance and developing services.
Meeting legal, regulatory, tax, accounting, auditing and responsible gambling obligations.
Establishing, exercising or defending legal claims and protecting the rights, property and safety of players, the website and others.

Where consent is used as the basis for a particular activity, you may withdraw that consent as described in the section below. Withdrawing consent does not affect processing that was already carried out before the withdrawal, and it may not stop processing that is required for account operation, security or legal compliance.

Service providers and disclosures

Personal information may be shared with trusted providers that help operate the website and services. These providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, security, analytics or professional services. They should receive information relevant to their function and are expected to handle it appropriately.

Information may also be disclosed where necessary to meet a legal requirement, respond to a valid official request, protect the safety of a person, investigate suspected wrongdoing or protect our rights and systems. If the website or its services change ownership or structure, information may be handled as part of that change, subject to applicable privacy requirements.

Storage, security and retention

We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption where appropriate and procedures for handling suspected incidents. No website, network or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords, devices and login information.

Personal information may be stored or processed using systems operated by service providers in Australia or other locations. Where information is handled across borders, appropriate safeguards and contractual or other protections may be used where required. The location and systems used can change as technology and service arrangements develop.

We keep information for as long as it is reasonably needed for the purposes described in this policy. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Accuracy and account security

Players should provide accurate information and update it when circumstances change. Keeping account details current can help with verification, payments, support and security checks. Please use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised access or activity.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to reasonable identity checks, legal exceptions, technical limitations and obligations to retain certain records.

Access: request information about the personal information we hold about you and, where appropriate, receive a copy.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: request deletion of your personal information where it is no longer needed or where applicable requirements allow deletion.
Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where available.
Questions or complaints: ask how information is used or raise a concern about the handling of your personal information.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@beep-beep-casino.wtf. Please describe your request clearly and include enough information for us to identify the relevant account. We may ask for additional details or reasonable proof of identity before acting on a request. This helps prevent personal information from being disclosed to the wrong person.

We will review requests and respond within a reasonable timeframe, taking account of the nature and complexity of the request. In some situations, we may need to refuse or limit a request, for example where providing information would affect another person’s privacy, compromise security, interfere with fraud prevention or conflict with a legal obligation. If a request cannot be completed, we will generally explain the reason where permitted.

Children and vulnerable users

The casino is intended for people who are legally permitted to use online gambling services. We do not knowingly seek to collect information from people who are not eligible to use the website. If you believe an ineligible person has provided personal information, contact support@beep-beep-casino.wtf so the matter can be reviewed.

Changes to this Privacy Policy

This Privacy Policy may be updated when services, technology, legal requirements or information practices change. The latest version will be made available on the website. Players should review it from time to time. Where an update is significant, additional notice may be provided through the website or by another suitable method.